Support
Refund help.
Purchases made through the Apple App Store are billed by Apple and refunded through Apple’s own process — Ascend cannot issue an Apple refund directly.
Request a refund from Apple
- Use the button below to open Apple’s official “Report a Problem” page.
- Sign in with the Apple ID used to purchase Ascend.
- Find the Ascend charge in your purchase history and follow Apple’s prompts to request a refund.
Apple reviews and approves refund requests according to its own policies and timelines. Ascend does not control the outcome or timing of an Apple refund decision.
Questions about a charge
If you have a question about an Ascend charge that isn’t answered by Apple’s refund process, contact Ascend support.