Question 1

What is Ascend?

Accepted Answer

Ascend is a nutrition tracking application that helps you track calories, macronutrients, and micronutrients from one place. It's built for people who already track their food and want to see more than calories and protein.

Question 2

How does the AI food scanner work?

Accepted Answer

Photograph a meal and Ascend uses AI to help identify the foods and estimate calories, macros, and relevant micronutrients. You can review and edit the results before saving them, so you stay in control of what's logged.

Question 3

Is AI food tracking always accurate?

Accepted Answer

No. Food portions, recipes, preparation methods, image quality, and ingredient differences can all affect how accurate an estimate is. Ascend is designed to make a good first pass, but you should review entries and adjust them when needed.

Question 4

What micronutrients does Ascend track?

Accepted Answer

Ascend tracks a broad collection of vitamins and minerals alongside your usual calories and macros, including zinc, magnesium, vitamin D, selenium, potassium, calcium, iron, vitamin B12, vitamin C, vitamin E, and folate, among others. The exact list may expand over time as the app develops.

Question 5

Can Ascend replace a doctor, dietitian, or nutritionist?

Accepted Answer

No. Ascend is intended for general informational and wellness purposes and is not a substitute for individualized medical or nutritional advice. If you have specific health questions or concerns, talk with a qualified healthcare professional.

Question 6

Is Ascend medical software?

Accepted Answer

No. Ascend is a nutrition and wellness tracking product. It does not diagnose, treat, cure, or prevent any medical condition. See the Health & Nutrition Disclaimer for more detail.

Question 7

How do I cancel my Ascend subscription?

Accepted Answer

Ascend subscriptions purchased through the App Store are managed entirely through your Apple account, not inside Ascend. Deleting the Ascend app does not automatically cancel an active App Store subscription — you'll need to cancel it separately through Apple. See the Manage Subscription page for instructions.

Question 8

How do I restore my purchase?

Accepted Answer

If you've previously subscribed and reinstalled Ascend or switched devices, use the Restore Purchases option inside the app's account or settings screen to reconnect your existing purchase to your Apple ID.

Question 9

How do I request a refund?

Accepted Answer

Purchases made through the Apple App Store are handled according to Apple's own refund process — Ascend cannot issue Apple refunds directly. See the Refunds page for a link to Apple's official refund request page.

Question 10

How do I delete my Ascend account?

Accepted Answer

You can request account and data deletion from inside the app, or by submitting a request through the Delete My Account / Data Request page.

Question 11

How is my data handled?

Accepted Answer

The Ascend Privacy Policy explains what information Ascend collects, why it's collected, how it's used, how long it may be retained, and how deletion requests are handled.

Question 12

Is Ascend available on Android?

Accepted Answer

Ascend is currently available on iOS.

Frequently asked questions.